PRIVACY

Committed to your privacy

At The Desired House, we are committed to protecting your privacy and information security. Please read this Privacy Policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect, how we use it now or may use it in the future and what your rights are.


Controllers of Information

Any personal information provided here or gathered by our website is controlled by The Desired House. The Data Protection Officer is:

Bianca Povaly. 07816363239. privacy@thedesiredhouse.com

We aim to process information about you fairly and in a transparent manner and the aim of this document is to provide you with sufficient information for you to be able to understand what we are doing with your data. If you are unsure how we are handling information about you or you think we could improve our privacy information please contact the DPO above.


What information do we collect? How do we use it?

When you use this data portal, our website or the online publications published on our site and/or register information with us, we may collect, derive, combine, access, or otherwise process your personal information for the following purposes:

1. The monitoring of customer traffic patterns and website usage to help us to develop the design and layout of the website;

2. Notifying you of The Desired House news and information, which we think, may be of interest to you including by email or by physical mail, where you have granted us permission to do so;

3. Offering, administering and providing products and services.

4. Providing you with a more personalised user experience when using our application, website or any other services we might provide to you by analysing, segmenting and profiling our database and allowing us to target you with information we think you might be most interested in including products and services;

5. Sending you surveys for quality management purposes;


Legal basis for processing your data

We undertake the activities above for the reasons below:

• 1 & 4 In the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services.
• 3 To fulfil any contractual obligations we may have when you make purchases from us.
• 2 & 5 Based on your consent.

What we do with the information that we collect?:

We will never use your information in a way incompatible with this privacy notice. This will include amongst others that:

• We will not put any information about you on general release nor will we sell such information;
• We will not transfer personal data outside of the European Economic Area.

Your consent

By using this portal or our website, you consent to the use of any information provided by you, collected from you, or derived based on collected personal information by The Desired House for the purposes described in this privacy notice. You have a right to withdraw your consent at any time for any of the processing activities that are based on your consent, by sending us an e-mail to
privacy@thedesiredhouse.com


Children below the age of 13

If you are under the age of 13 you may register on the website to receive newsletters and other information but only with expressed consent of a parental or guardian.


Retention

We collect personal information for specific purposes and on specific legal bases and endeavour to collect only the personal information required for those purposes. Once this purpose has been fulfilled and the personal information is no longer required, we will anonymise your data by removing any identifiable information or erase it.

 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Your rights

You have the right to request at reasonable intervals, access to the personal information we have collected about you. Please refer any access request toprivacy@thedesiredhouse.com. 

When requesting access to your personal data provide as much detail as possible about what personal data you would like access to and include in the subject line that it regards an access request. For complying with your access request, we may ask you to provide us with evidence of your identity plus some additional information. We also reserve the right to charge for the cost of providing the information if it is deemed excessive.

If you so choose you may request us to rectify, erase or block the processing of your personal data if that personal data is no longer accurate, up-to-date or when the further processing of that personal date would be in violation of applicable data protection legislation.

You have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller where the processing is based on consent and is carried out by automated means called a data portability request. You have the right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

You have a right to information about how we are processing information about you and we have an obligation to processes only a minimum of data for specific, explicit and legitimate purposes in a fair, lawful and transparent manner. This privacy notice fulfils our obligations to provide you with information but you should contact us directly if you have any questions or concerns.

You have a right to lodge a complaint about any aspect of how we are handling your data with the Information Commissioner’s Office in the UK who can be contacted here:https://ico.org.uk/concerns/